Cancellation and Refund Policy

At Synthra AI, we are committed to delivering high-quality digital and AI-based services. Please review our Cancellation and Refund Policy carefully before making any purchase.

Cancellations

Cancellation requests will only be accepted if made within 24 hours of placing the order and before any service work has commenced.

Once the development, training, setup, or customization of the service has started, cancellations cannot be processed.

Refunds

Due to the nature of our digital services, refunds are only issued in exceptional cases where:

• The service has not been delivered as described.
• Major technical issues, caused solely by Synthra AI, prevent service usage and cannot be resolved within a reasonable timeframe.

If approved, refunds will be processed within 3 - 5 business days and will be credited using the original method of payment.

Non-Refundable Items

Certain services are non-refundable once initiated, including but not limited to:

• Customized AI solutions
• Consulting and strategy sessions
• Subscription-based digital services after activation

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team at support@synthra.ai with your order details and reason for the request. We will respond as soon as possible (within 24 hours).

Changes to Policy

Synthra AI reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Last updated: April 26, 2025